Notes on the Insight Gap.
The time between when data exists and when a care team can act on it. Writing on value-based care operations — quality, risk, roster, and the tempo problem sitting underneath all three.
More insights
Every open care gap looks identical on a dashboard
When 14,000 open measures render as 14,000 identical rows, there is only one rational way to triage — and it is the wrong one.
Nine payor files, nine formats, one care team waiting
A morning in network operations at an independent physician association — and why the roster is wrong on the day it is received.
The dashboard era of population health is over
Fifteen years of investment bought visibility. Visibility was necessary, and nowhere near sufficient.
The Insight Gap, defined
The term gets used loosely. Here is the precise version — and why it explains almost every failure mode in value-based care.
The model was never the bottleneck
After a season of AI demos in value-based care: the intelligence is usually not wrong. It is late.